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Enterprise SaaS Solution

Successfully launched an Enterprise SaaS platform for automated business processes and e-commerce in the ed-tech industry. Piloted a mobile payment and targeted advertisement solution, enabling secure mobile payments and driving customer engagement. Developed a specialized SaaS platform for educational institutions, streamlining operations and increasing operational efficiency by 29%, while reducing staffing needs by 11%. Improved administrative tasks, such as registrations and payment processing, allowing institutions to prioritize quality education delivery.

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Scope of Work (SOW) and Deliverables:

  • Product Strategy: Developed and communicate a clear product vision and strategy that aligns with the overall business goals and market needs, conducting market research, competitive analysis, and gathering customer insights to define product priorities and roadmaps.

  • Define the Business Model and Pricing Strategy for the Solution: Identified revenue streams of product sales, subscription fees, data analytics services, and value-added features.

  • Product Roadmap: Create a detailed and well-defined product roadmap that outlines the features, enhancements, and innovations planned for the product. This roadmap should consider customer requirements, industry trends, and technological advancements.

  • Product Requirements Document: Detailed product requirements based on market research, customer feedback, and business objectives with clear, specific, and measurable aspects of the product.

  • Cross-Functional Collaboration: Worked closely with cross-functional teams such as engineering, design, marketing, and sales to ensure successful product delivery. Collaborated on a regular basis to ensure alignment, address dependencies, and make informed decisions throughout the product development lifecycle.

  • Agile Product Development: Implement agile methodologies to manage the product development process efficiently, creating and prioritizing user stories, participating in sprint planning, conducting product demonstrations, and gathering feedback for continuous improvement.

  • Stakeholder Management: Engaged with internal and external stakeholders, including customers, executives, and partners, to understand their needs, gather feedback, and effectively communicate product updates and plans. Build strong relationships and manage expectations to ensure customer satisfaction and business growth.

  • Product Launch: Coordinate product launch, defining go-to-market strategies, creating product documentation and marketing collateral, and conducting training sessions for sales and customer support teams.

  • Performance Analysis: Analyze key product metrics, user feedback, and market trends to evaluate the success of the product and identify areas for improvement. Use data-driven insights to make informed decisions about feature enhancements, bug fixes, and future product iterations.

  • Customer Success: Collaborate with customer success teams to ensure customer satisfaction and retention. Collect and address customer feedback, resolve issues, and provide support for product-related inquiries.

  • Competitive Analysis: Continuously monitor the competitive landscape to stay updated on industry trends, emerging technologies, and market dynamics. Conduct competitive analysis to identify gaps and opportunities for product differentiation and improvement.

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